Terms and Conditions

Website: www.AITP.uk

Legal email: Info@AITP.uk

AI Transformation Professionals (UK) provides professional training, AI readiness assessments, Microsoft Copilot Agentic AI transformation support, digital transformation consultancy, programme management and organisational change services.

For this MVP, all formal communication relating to these Terms must be sent by email.

The website may be used to:

• Review information about our services and training
• Submit enquiries
• Register interest in courses and workshops
• Access publications and professional resources
• Apply to join our professional network
• Contact our team by email

Customers should provide accurate and current information when submitting an enquiry, registration or booking.

Website information provides an overview of our services. Confirmed scope, fees, dates and deliverables will be set out in the relevant booking confirmation, proposal, statement of work or service agreement.

Our services may include:

• Organisational AI readiness and maturity assessments
• Microsoft Copilot Agentic AI transformation assignments
• Digital transformation and legacy modernisation
• Programme and project management
• Organisational change management
• Workforce readiness and capability development
• Microsoft and BCS examination-preparation training
• Agentic AI Fluency workshops
• Advisory and consulting services

Consultancy assignments will be defined through a proposal, statement of work or service agreement covering:

• Scope
• Deliverables
• Timetable
• Customer and supplier responsibilities
• Fees
• Payment arrangements
• Review and acceptance arrangements

A signed service agreement or statement of work will take priority where it contains terms specific to an engagement.

A training booking is confirmed when:

• We accept the registration
• The required payment or approved purchase arrangement is received
• We issue confirmation by email

Our paid training is delivered as interactive online learning designed to prepare delegates for the relevant Microsoft or BCS certification examination.

Training may include:

• Live instructor-led sessions
• Guided learning
• Discussion and questions
• Practice questions
• Examination-focused preparation
• Supporting learning materials

Training supports examination preparation but does not guarantee an examination result.

Examination fees, certification charges and retake fees are included only where this is expressly stated in the booking confirmation.

Delegates should arrange:

• A suitable computer or device
• A reliable internet connection
• Access to the required software
• A working microphone
• Sufficient time to attend and participate

Fees will be shown on the website, quotation, invoice, booking confirmation or service agreement.

Unless stated otherwise:

• Fees are quoted in pounds sterling
• Payment is due by the date stated on the invoice
• Applicable taxes will be identified where relevant
• Software licences are charged separately
• Examination and certification fees are charged separately
• Approved third-party costs may be added to the final invoice
• Consultancy work begins after the agreed commercial arrangements are confirmed

Where a payment service provider is used, that provider’s payment-processing terms may also apply.

Registered charitable organisations may receive a 50% discount on eligible:

• AB-730 training
• AB-731 training
• BCS Foundation Certificate in Digital Business Change training
• AI readiness assessments
• Microsoft Copilot Agentic AI transformation assignments

The discount is subject to:

• Confirmation of registered charitable status
• Agreement of the assignment scope
• Availability of suitable delivery resources
• Written confirmation of the discounted fee

The discount applies to eligible professional fees.

Examination charges, certification fees, software licences, travel and third-party costs are charged separately unless expressly included in writing.

Charity discount enquiries should be sent to: Info@AITP.uk

An individual purchasing services for purposes mainly outside their trade, business or profession may have statutory consumer cancellation rights.

For many service contracts entered into online or at a distance, the normal cancellation period is 14 days from the date the contract is made.

A customer may exercise an applicable cancellation right by sending a clear cancellation request to: Info@AITP.uk

Where a customer asks us to begin providing a service during the statutory cancellation period, we may request express confirmation before starting.

Where permitted by law, a customer who later cancels may be charged a proportionate amount for services already supplied.

Statutory consumer rights continue to apply.

Customers should send training transfer or cancellation requests to: Info@AITP.uk

We will consider an appropriate option based on the timing of the request and the delivery status of the programme.

Available options may include:

• Transferring the booking to another available cohort
• Nominating a substitute delegate
• Applying an account credit
• Receiving a refund where applicable
• Agreeing another suitable arrangement

Any applicable cancellation cost will be explained before the cancellation is completed and will reflect commitments or delivery costs already incurred.

We may make reasonable changes to:

• Training dates
• Trainers
• Delivery platforms
• Session timetables
• Learning materials
• Assignment personnel
• Delivery sequencing

Where a material change affects a confirmed booking, we will offer an appropriate solution, such as:

• A revised date
• A transfer to another cohort
• An alternative trainer or delivery arrangement
• An account credit
• A refund for the affected service

We will communicate material changes as soon as reasonably possible.

Customers support successful delivery by:

• Providing accurate information
• Making relevant staff available
• Giving timely access to systems, data and documents
• Confirming authorised decision-makers
• Providing decisions and approvals within agreed timescales
• Reviewing deliverables promptly
• Maintaining appropriate security and access controls
• Ensuring that participation and implementation comply with internal policies

Where access, information or decisions are delayed, delivery dates may be revised accordingly.

Consultancy services will be performed with reasonable care and skill, as required by applicable UK consumer law.

Recommendations and deliverables will be based on:

• The agreed scope
• Information supplied by the customer
• Interviews and workshops
• Evidence available during the engagement
• Applicable professional judgement

The customer remains responsible for:

• Organisational decisions
• Regulatory responsibilities
• Technology approvals
• Implementation decisions
• Internal governance
• Risk acceptance
• Benefits ownership

Where consultancy deliverables are provided, the customer should review them within the timeframe stated in the relevant agreement.

The customer should identify any material issue clearly and provide sufficient information for review.

We will work with the customer to:

• Clarify the issue
• Review the relevant requirement
• Correct an agreed material error
• Confirm acceptance or the next action

Any formal acceptance process will be stated in the relevant statement of work.

AI Transformation Professionals (UK) retains ownership of its pre-existing and general materials, including:

• Training content
• Presentations
• Assessment methods
• Templates
• Frameworks
• Models
• Course materials
• Website content
• Branding
• Publications

Customers and delegates receive a limited right to use supplied materials for personal learning or agreed internal organisational purposes.

Customer-specific reports and deliverables may be used internally for the purpose for which they were commissioned.

Any wider licence, publication right, resale right or transfer of ownership must be agreed in writing.

Third-party trademarks, software and materials remain the property of their respective owners.

Each party will protect confidential information received in connection with an engagement.

Confidential information may be used for:

• Delivering the agreed service
• Managing the commercial relationship
• Meeting legal or regulatory obligations
• Supporting authorised consultants, trainers and suppliers involved in delivery

Authorised delivery personnel will be expected to protect confidential information appropriately.

More detailed confidentiality terms may be included in a service agreement or non-disclosure agreement.

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy should explain:

• What personal information is collected
• Why it is used
• The lawful basis for processing
• Who it may be shared with
• How long it is retained
• The rights available to individuals
• How to raise a concern

UK data-protection guidance requires privacy information to be clear, concise and easily accessible.

Privacy enquiries should be sent to: Info@AITP.uk

Our website or services may use or link to third-party providers, including:

• Microsoft
• BCS
• Amazon
• Payment processors
• Video-conferencing platforms
• Cloud and learning platforms
• Social media providers

Customers should review the relevant third-party terms before using those services.

Purchases made directly through a third-party platform are governed by the contract between the customer and that provider.

We aim to keep website information accurate, clear and current.

Service details, dates and pricing may be updated as programmes develop.

Customers should rely on the latest written booking confirmation, quotation or service agreement for confirmed commercial details.

We may temporarily update or suspend website features for maintenance, security or operational purposes.

We will provide services with reasonable care and skill.

Nothing in these Terms limits or excludes liability where the law does not permit that limitation, including liability relating to:

• Death or personal injury caused by negligence
• Fraud or fraudulent misrepresentation
• Statutory consumer rights
• Other liability that cannot lawfully be excluded

Consumer terms must remain fair and transparent, and unfair terms are not binding on consumers.

For business customers, any agreed financial limits, exclusions or insurance arrangements will be stated in the relevant proposal, statement of work or service agreement.

Where delivery is affected by an event outside a party’s reasonable control, that party should:

• Inform the other party promptly
• Explain the expected impact
• Take reasonable steps to reduce disruption
• Resume delivery when reasonably possible

Relevant events may include major technology outages, cybersecurity incidents, severe weather, public-health emergencies, transport disruption, government action or illness affecting essential personnel.

We aim to resolve complaints fairly and promptly.

Send complaints to: Info@AITP.uk

Please include:

• Your name
• Your email address
• The relevant service or booking
• A clear description of the concern
• The outcome you are seeking
• Relevant supporting information

We will acknowledge the complaint by email and explain the next steps.

We may update these Terms to reflect changes in:

• Our services
• Operational processes
• Technology
• Legal requirements
• Regulatory guidance

The current version will be published on this page with the date it became effective.

A confirmed booking or signed agreement will continue under the terms agreed at the time unless a change is agreed or required by law.

These Terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any mandatory legal rights available to consumers in another applicable part of the United Kingdom or jurisdiction.

For questions about these Terms, cancellations, complaints, privacy matters, charity eligibility or legal issues, contact:

Email: Info@AITP.uk

Email is the only formal contact method provided for this MVP.